Terms of service

Terms of Service

Last updated: August 2026

About these terms

This website is operated by Engine Master Australia (“EMA”, “we”, “us” or “our”).

These Terms of Service apply when you:

  • browse or use our website;

  • create an account;

  • request a quote;

  • place an order;

  • purchase or collect products; or

  • otherwise use our online services.

By using the website or placing an order, you agree to these terms and any policies incorporated into them.

If you do not agree, do not use the website or place an order.

Our policies

The following policies form part of these Terms of Service:

  • Shipping Information;

  • Returns and Refunds Policy; and

  • Privacy Policy.

If there is an inconsistency, the term dealing most specifically with the relevant issue will apply, subject to any rights that cannot lawfully be excluded.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in these terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited.

Information about consumer rights is available from the Australian Competition and Consumer Commission at:

https://www.accc.gov.au/consumers/buying-products-and-services

Eligibility to purchase

By placing an order, you confirm that:

  • you have legal capacity to enter into the transaction;

  • the information you provide is complete and accurate;

  • you are authorised to use the selected payment method; and

  • where you place an order for a business or another person, you are authorised to act on their behalf.

If you are under 18, you may use the website only with the involvement and permission of a parent or legal guardian.

Product information

We take reasonable care to ensure product descriptions, specifications, photographs, dimensions, compatibility information and prices are accurate.

However:

  • colours and appearance may vary depending on photography, lighting and screen settings;

  • manufacturers may update packaging or non-material product details;

  • measurements may be approximate unless expressly stated otherwise; and

  • manufacturer-provided information may change.

We will not knowingly substitute a materially different product without contacting you and obtaining your agreement.

If information on the website is incorrect or incomplete, your rights will depend on the circumstances and any applicable law.

Product suitability and fitment

Automotive products can vary according to make, model, year, engine, transmission, production date, factory options and prior modifications.

Before ordering or installing a product, check:

  • the product description and specifications;

  • measurements and configuration;

  • vehicle, engine and application details;

  • manufacturer instructions;

  • legal or registration requirements; and

  • whether professional installation is required.

Where requested, provide complete and accurate vehicle and application information. If you are uncertain about compatibility, contact us before ordering or beginning installation.

Any recommendation we provide will be based on the information available to us and the information you supply. This does not exclude liability where you reasonably rely on advice that we provide or where a product fails to meet a consumer guarantee.

Stop installation and contact us if the product supplied appears incorrect, incomplete, damaged or unsuitable.

Professional installation and safe use

Some products must be installed, adjusted or tested by a suitably qualified professional.

Products must be installed and used:

  • for their intended purpose;

  • in accordance with manufacturer instructions;

  • with suitable tools and safety equipment;

  • in compliance with applicable laws and standards; and

  • by a qualified installer where required.

Products described as being for racing, competition or off-road use must not be used on public roads unless their use is lawful and all required approvals have been obtained.

Damage caused by incorrect installation, misuse, unauthorised modification, abnormal use or failure to follow supplied instructions may not be covered by warranty or consumer